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Job Profile –Executive-IP Servises

Qualification: Any Degree with English, Hindi, Telugu, oriya language command

Experience: 0-2 YEARS

Skills Required:

  • Over all smooth function of In patients area
  • Bed allotment, Bed Transfer, Update the bed Status and co relate to Front office and Ward Nurse
  • Handling Customer Grievances
  • Interact with the Patient and close if any issue
  • Update Estimated cost
  • Going for Ward Round
  • Listening to Patient / Patient Relatives concerns
  • Resolving Issues and Escalating Issues to concerned department
  • Ensure to have better patient satisfaction
  • Taking the Feedback from Patients / patient relatives while discharges
  • Updating Patient Satisfactory index periodically
  • Communicating the key issues on patient
  • Ensuring to update records on Cash collection and submission to Billing Department.
  • Acting as a bridge between Doctors and Patients
  • Updating service Entries in HIMS
  • Any other responsibility assigned by management from time to time.
  • Compare Doctors note/physiotherapy note with nurse’s indent, investigation chart and result chart.
  • Compare indent with Doctor’s note. If Doctor gave oral instruction sister should enter in case sheet.
  • Compare indent with case sheet
  • Compare activity card with HIMS, Indent, and doctor’s note.
  • Compare investigation chart with indent, reports, investigation result chart.